Case management

Set a new standard
for HR service.

Give your people help when they need it, right in Teams or Slack. Openroll handles routine requests and brings complex cases to your team, already prepared.

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For every employee

One front door for every HR request.

Employees ask in Teams or Slack. Openroll answers from your policies and helps complete everyday tasks, with a clear handoff when your People team needs to step in.

  • Report sick leave
  • Check holiday balance
  • Payslip questions
  • Employment certificates
  • Promotion guidance
  • Parental leave
Openroll answers a parental leave question in Teams, cites the policy and contract, and offers to prepare the request.
For every manager

Self-service for every manager.

Managers describe what they need. Openroll picks the right workflow, routes it for approval, and registers it in your system of record.

A team change requested in Teams follows the right workflow and records the approved update in the HR system.
Prepared for your People team

Complex cases, already prepared.

For requests that need your judgement, Openroll gathers the details, creates a tracked case with a clear owner, and brings together the relevant context from across your systems. Your team gets a prepared response to review and act on.

Connected HR systems feed a prepared working-abroad case, with an assigned owner, relevant policies, similar cases, and a drafted response for review.
You draw the line

Automation on your terms.

Openroll learns how your team resolves different types of requests and turns recurring patterns into suggested automations. Your team reviews them and chooses when to switch them on.

HR reviews a parental leave workflow and chooses which steps Openroll handles and which require a person.